Q. How long will delivery take?

A. We aim to ship your order as soon as possible, our normal despatch time is 5 to 7 working days (mainland UK). Please note that deliveries will normally be made between 8am and 6pm Monday to Friday and for larger items must be signed for. If unable to deliver the carrier should leave a card giving delivery options, however you can always give a different shipping address if you so wish (i.e. neighbour, work, relation, etc) where a person would be available to sign and take delivery.

Q. What weight of bowling ball should I use?

A. We would recommend that you use the heaviest ball that you can comfortably manage over your normal number of games without getting tired.

Q. What hole sizes are in the Standard Drilling Option?

A. The Standard (Houseball) Sizes that we use for drilling bowling balls are listed below. These sizes should equate houseballs that are marked Small, Medium, Large, etc but it is possible that houseball sizes may vary from these.
Note: Span is measured from the base of the thumb to the second joint (from tip) of the middle finger. All finger and thumb sizes are the diameter at the knuckle.

Extra Small:
- Thumb size 18.5mm (23/32") Approx. Ring Size Q + ½
- Finger size 16mm (5/8")
- Span 64mm ( 2½")

Small:
- Thumb size 20mm (25/32") Approx. Ring Size U
- Finger size 17.5mm (11/16")
- Span 73mm (2 7/8")

Medium:
- Thumb Size 21.5mm (27/32") Approx. Ring Size Y
- Finger size 20mm (25/32")
- Span 80mm (3 1/8")

Large:
- Thumb size 24.5mm (31/32")
- Finger size 21mm (13/16")
- Span 86mm (3 3/8")

Extra Large:
- Thumb size 26mm (1 1/32")
- Finger size 22.5mm ( 7/8")
- Span 89mm (3½")

XXL:
- Thumb size 28mm (1 3/32")
- Finger size 23mm (29/32")
- Span 89mm (3½")

Q. Why do I have to use special bowling shoes?

A. In order to generate some momentum on the bowling ball you need to walk up and then slide as you deliver the ball, having shoes with a sliding sole allow you slide smoothly without sticking. The shoes also help to protect the approach area of the lane from dirt and debris.

Q. My bowling centre lets me bowl in street shoes, so why would I want bowling shoes?

By using your street shoes you will not be able to slide as you deliver the ball, this means that you will not be able to bowl the ball as smoothly down the lane as somebody that slides as they bowl. Not using bowling shoes means that they will be a good chance that you are off balance as you release the ball and will not be able to generate as much speed and/or control of the ball. One of the ways to generate some speed on the ball is to increase the pace as you walk up and then slide as you release the ball, if you do not slide you risk stopping abruptly and falling over.

Q. Why are some shoes right handed?

A. Most bowling shoes will have sliding soles on both feet, so that these can be used by both left and right handed bowlers. Some shoes are marked as either Right Handed or Left Handed, these shoes have a sliding sole on one shoe and a traction sole on the other and are only suitable for the players who use the same hand as the shoes (Right Handed shoes only suitable for Right Handed players, etc). A right hand player would slide on his left foot and so this is the shoe that would have the sliding sole.

Q. The shoe size on the box is different from the size I ordered ?

Please note that the majority of bowling shoes (Dexter/Storm/Brunswick) are sized in US sizes and the size conversion on the box is normally incorrect. Below is how we convert the US size to UK.

- Men: We work on the accepted basis that a Men's UK size is one size smaller than the US size, therefore if a UK 8 is ordered we will send a US 9.
- Ladies: We work on the accepted basis that a Ladies UK size is 2 ½ sizes smaller than the US size, therefore if a UK 5 is ordered we will send a US 7½.
- Unisex: For Unisex shoes, we follow the Mens size conversion. If a UK 9 is ordered we will send a US 10.

Q: What is your Returns Policy?

At PPS, we offer you a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund. Return costs are the senders responsibility, exceptions are if the goods are faulty - in this case, we will either refund reasonable postage costs or send a pre-paid postage label.

Where a product has been worn or customised (examples are: embroidered shirt, bowling ball with drilling, shoes worn and no longer as new) then these may not be returned unless faulty. This does not affect your statutory rights.

If you wish to return goods to us, you may do so without giving us prior notice. In this case please return the goods with the following information:

Your name
Your order number
Contact telephone number
Email address
Description of goods being returned
Reason for returning goods
Whether you want a refund or a replacement (and size/colour of replacement).

As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your payment card no later than three working days following receipt of the returned goods and any replacement goods held in stock will be despatched within three working days. If your return was not our error we will subtract the cost of shipping from your return.
If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.
If you would like further information on our returns policy please email us via support@petesproshop.co.uk with your query.

Please ensure the returned goods are in their original packaging, and that the returns parcel is well packaged and protected, clearly labelled and sent to:

PPS
Unit 4 Cottage Lane Industrial Estate
Swannington Road
Broughton Astley
Leicester
LE9 6TU

Q: How do I prevent my bowling balls from cracking in storage?

Bowling balls are an investment. They require regular maintenance and upkeep to get the maximum performance out of them. Below are some tips on best practise to prevent your balls from cracking when in storage.

Some risk factors that can contribute to a bowling ball cracking:
- Environment
- Temperature
- Humidity

Cores and coverstocks are made to expand and contract as temperatures change. Extreme cold and extreme heat, in fact extremes of any kind can make a bowling ball crack.

A bowling ball generally doesn't crack because you forgot to bring it in from your car once in a while but, it can crack from the cumulative effect of improper storage.

Crack Prevention

Clean

Cleaning your bowling balls after use is an important step to maintaining it and should always be done after each session. A deep clean (don't forget the holes!) should be done prior to putting them into storage. Let the ball air dry before wrapping and packing.

Wrap & Pad

Despite being thrown down an alley, bowling balls aren't designed to be knocked around, especially by each other. So, if you have multiple balls, wrap them individually - a microfibre towel, followed by an airtight bag - and don't store them next to each other without some sort of padding between them.

Once wrapped in a towel, put them into an airtight bag. We suggest keeping the plastic bag the ball came in and zip tying shut. This is the easiest way to prevent excess moisture, dirt and dust affecting the ball.

Keeping balls individually wrapped and separated ensures they don't scratch or impact each and the towel will help insulate the ball and absorb any excess moisture from the balls surface.

Light Exposure

Don't expose your bowling balls to prolonged direct sunlight. This will cause the moisture and oil to leach from the ball drying it out which in turn will lead to cracks. It may also cause your ball to warp. A warped ball won't get you that 300!
Sunlight will also cause discolouration over time. No one wants to get a once vividly coloured ball out of storage only to find the sun has bleached the colour. If that happens, there isn't any way to restore it.

Temperature & Humidity

Bowling balls are easily harmed by freezing or boiling temperatures, which is why you should never store them in the car, garage, shed or anywhere the climate cannot be maintained and is prone to dramatic change.
A great way to think about it is that you shouldn't store your bowling balls anywhere you wouldn't be comfortable. Too warm? Too cold? Too wet/humid? Exposed to the elements? If yes, don't store your balls there! The best storage places would be your wardrobe, spare cupboard or under your bed.

Balls should be stored at room temperature and not placed in front of a radiator or heater.

You also need to consider humidity, much like temperature, it won't do your ball any good if it's too high or too low.
If you live in a humid climate, such as those near the coast, then consider investing in a dehumidifier. This will remove excess moisture from the air without drying out the bowling ball. Keep the humidifier and balls in the same room, but don't place them right next to each other as this will dry the ball out. Alternatively, you could throw a couple of silica packets in the airtight bag and they'll do the same job.

Rotate

Rotate your bowling balls regularly. We suggest a ¼ turn every couple of weeks. This prevents the natural forces from bearing down on any one point dispersing pressure evenly, thus preventing unbearable strain from building eventually causing cracks.

Check the balls surface every so often, after all prevention is better than disappointment.

If there's too much moisture, you'll be able to make necessary changes. If you see moisture on the ball, wipe it off with a microfiber cloth and don't forget to check inside the finger holes.

Most cracking starts as fractures in the bridge between finger holes. If you notice it in the early stages then this can often be fixed before it's too late.

Remember: Clean. Wrap. Rotate