petes pro shop
 
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About Us Petes Pro Shop are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the Contact Us link on the home page.

Our VAT number is 576505029.


Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit/debit card payments plus PayPal.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling All goods are despatched within the UK mainland (including Northern Ireland) post free on orders over £30, a charge of £2.95 is made for postage on orders up to £30. Rates for the Channel Islands (select Jersey or Guernsey), Europe and United States are calculated during the checkout process, rates for all other destinations are available on request.
Delivery Schedule We aim to ship your order as soon as possible, our normal delivery time is 2 to 5 working days. Please note that deliveries will normally be made between 8am and 6pm Monday to Friday and for larger items must be signed for. If unable to deliver the carrier should leave a card giving delivery options, however you can always give a different shipping address if you so wish (i.e. neighbour, work, relation, etc) where a person would be available to sign and take delivery.
International orders, please contact us for delivery times.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is included.
Credit Card Security When the order is placed at our website you will be taken to the secure payment page of our payment processor where they will securely handle your credit or debit card details.

When payment is made by credit card or debit card online at no point are your card details seen or stored by us. The card details are processed by our chosen card processor (Worldpay) who are fully PCI-DSS compliant.
Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>
Reaching Us If you need to reach us, please email us using the link on the home page, alternatively, you can call on 01733 685340(International +44 1733 685340).
Privacy Policy Petes Pro Shop do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
d. To send periodic emails. The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
Returns Policy At Petes Pro Shop, we offer you a 100% guarantee that if you're in any way dissatisfied with the goods you have ordered, we will exchange them or give you a full refund (return costs are the senders responsibility, exceptions are if the goods were faulty then we will either refund reasonable postage costs or arrange collection). Where a product has been customised (examples are: embroidered shirt, bowling ball with drilling) then these may not be returned unless faulty. This does not affect your statutory rights.
If you wish to return goods to us, you may do so without giving us prior notice. In this case please return the goods with the following information:

Your name
Your order number
Your address
Contact telephone number
Email address
Description of goods being returned
Reason for returning goods
Whether you want a refund or a replacement (and size/colour of replacement).

As soon as we receive the goods we will action your request. Where a refund has been requested, we will credit your credit card no later than three working days following receipt of the returned goods and any replacement goods held in stock will be despatched within three working days. If your return was not our error we will subtract the cost of shipping from your return.
If your chosen substitute is not in stock we will contact you to offer either an alternative or a refund.
If you would like further information on our returns policy please call our customer services line on 01733 685340, or e-mail us at sales@petesproshop.co.uk with your query. Please ensure the returned goods are in there original packaging, and that the returns parcel is well packaged and protected, clearly labelled and sent to:

Petes Pro Shop,
21 Monks Meadow
Crowland
Peterborough
PE6 0LJ

You have the right to cancel your contract with us within seven days of placing the order or within seven days of receipt of the goods (whichever is longer), exceptions are where a product has been customised (examples are: embroidered shirt, bowling ball with drilling) then these may not be returned unless faulty. If you do cancel then please follow the returns procedure listed above, upon recipt of your returned order we will process your refund. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Remittance Terms Goods are despatched upon receipt of payment either by PayPal, Credit Card, Debit Card, Personal Cheques or Postal Order/Bankers Draft or Electronic Funds Transfer. All payments from outside the United Kingdom should be made in Pounds Sterling.

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